Ashcroft and Oak

very displeased with our purchase from the ashcroft and oak in beachwood mall. we ordered artcarved wedding bands 5 months prior to our wedding. the womens band was nothing but problems since we picked it up and the band never had the artcarved logo. we question whether it was even an artcarved band.we brought it back once to have it fixed and it still was wrong. i told them they needed to send it back to artcarved over 2 weeks ago and now it's 37 days til our wedding and they are telling me we cannot have it sent to artcarved bc it does not have inscription. this store is a hot mess!!! nobody should have to question whether their band is a fake when you are spending as much as we did. do not go to this store!!!

Ashcroft and Oak is always very professional. I love my wedding ring and band.

My fiance purchased my princess solitaire ring from there (Beechwood mall location) and within sixty days..conveniently after the return expiration date the diamond is loose. I call the store speak with a store manager Kim who was very helpful and understanding. I drop the ring off two weeks later when I go to get it cleaned the jeweler says the stone is still loose and has not been fixed. I call the store again, drop it off which takes another week and Im happy it seems fixed. Then a month later againg its back loose. I call the store and speak with an extremely rude and defiant sales rep named Noelle. I was appalled at her blatant disrespect and negative attitude. So this makes the third time that I have dropped the ring off and it has not been six months. I simply can not get an answer from these people, they are always nice upon greeting me in the store, the only negative person I have encountered has been the Noelle person everyone else has been helpful and expressed some type of concern. I also wanted to purchase tennis bracelets 6 for my bridal party along with a ring for my fiance, seeing how the situation is going with my ring, I will NOT purchase my finace's ring, my third band or the bracelets for my bridal party there.

We had purchased an engagement ring from the Ashcroft & Oak store in Beavercreek, Ohio. The sales person promised it would take “no longer then 4 weeks to arrive”. One day after the promised delivery date my girlfriend called the store and was informed that the wrong ring had arrived 2 weeks prior and was shipped back. The new date was now an additional 4 weeks. After complaining that that was not what we were promised she was told “it’s not a big deal it's only 4 weeks .Why is it a problem, did you need it for something?” She asked to speak with the manager and was told he was on vacation but someone would call her. No one called. After leaving messages for 3 days I called and the manager finally called back. I explained the situation and I told him to cancel the order. Since it was a "special" order I was told I could not cancel. Amazingly the ring arrived in 2 days later! A very special event that we had planned e had to be canceled because of the poor quality of communication and service we received from Ashcroft & Oak. Of course my girlfriend had no intention of wearing that ring. We purchased an engagement ring from the Jared store in Miamisburg, Ohio and the selection and customer service were Excellent!! We will never purchase another item from Ashcroft & Oak.

I got my wedding ring and band here.... then i got it cleaned i had 4 loose stones and by center of my ring has 4 square diamonds in the center of my ring.... they are off center and chipped....have been waiting for my new ring for 2 months... The girls that worked there are amazing... but as for ashcroft and oak... im not very satisfied.. plus the jeweler said that he fixed my ring and it didnt even get touched... so always make sure when you buy a ring here you get the most expensive coverage plan!!

I have had my wedding bands for under 4 months now and have had to have 4 diamonds replaced. I've also had to have it re-dipped 3 times. The first time a diamond went missing, it took around a week to fix. The second time it took 2 weeks and the third time, when they told me it was just loose, it took 3 weeks. I've now lost the 4th and am frankly tired of being without my ring more than I have had it. Even though they have a good warranty system - they've replaced all for free - I should have never had to replace this many or be with out my ring for so long. It is shotty workmanship and poor customer service. I do not even want my ring anymore. I want nothing to do with their business. I would not recommend buying anything from this store.

We visited many jewelers to look at wedding rings, and we were blown away by the quality of service and products at Ashcroft and Oak. They stand by their jewelry, provide a quality experience, and have the best value. They are a family operated business and it shows.

This post is in reference to the location at the Polaris Mall in Columbus, OH. The rings were beautiful and the sales person was helpful. The only complaint I have is that the sales person was incredibly pushy. I'm not overly sensitive to pushy sales people and perhaps this is why the associate took it as far as they did. However it was a big turn off and has discouraged me from shopping there in the future when looking at engagement rings.

We got gorgeous rings from Ashcroft & Oak, with a lifetime guarantee and good financing. The staff was amazingly attentive and courteous. Would recommend!

One saleslady had difficulty helping us, but she had another woman help us who did a fantastic job. They have great service and quality guarantee.

They were so great to work with. Very friendly and helpful!

Since my engagement ring was purchased at Ashcroft and Oak we decided to buy our wedding bands from them as well.They always provide friendly service and are so polite.We definitely love the quality of their jewelry and are looking forward to our next visit and purchase.

After having my ring for a little over 2 years I have decided that Ashcroft and Oak/Rogers and Hollands is the last place I would ever purchase a piece of jewelry from. When I purchased my ring I was told that the warranty covered the diamonds and the gold. I could go get it rhodium plated or sized at any point at no charge to me. Everyone has a diamond warranty so the fact that they covered the gold was a real seller. However, since then they have changed their warranty to not cover the gold. Now when I go in they do not want to rhodium plate it for me under my warranty! Not to mention they lost my ring the last time I took it in, and told me "don't worry it's not lost, we just can't find it," last time I checked that is the same thing! After many days they finally found it but dismissed my concerns while it was missing. My advice is save your money for a quality piece of jewelry and save your time and just go elsewhere!

we purchased our wedding bands from them. The cost was unbelivable and the quality was superb. I would deffinatly recomend and one looking to by an engagment ring or wedding bands or any other jewelery this is the place.

They helped me out sooo much. Not only did they provide me with the most beautiful ring but when a small diamond fell out they fixed it for no cost asap. They also have a lifetime diamond guarantee as long as you get your ring checked every six months by a jeweler and document it. I also got my husband's band from here. They are very easy to communicate with and definitely put you first.My total is for both my engagement ring and wedding band.

Ashcroft and Oak is a nice little jewelry shop in Beachwood.They helped me find a engagement ring for my spouse.I got an awesome ring with a decent diamond for a good price.She was so happy with it that I returned and bought her a wedding ring from them.I'd like to thank their staff for giving me a great deal and making my wife happy.

They made a wedding abnd wrap to go around my engagment ring. It was BEAUTIFUL and went perfectly with my engagment ring. There is one in Kenwood Mall.

They gave me 2 gorgeous wedding bands, sized them perfectly, and were very nice through the process!

My husband bought my engagement ring at Ashcroft & Oak, they allowed him to co-sign with my parents so he could finance the ring. They also used a premade ring and made it special by adding my solitaire. My husband made the engagement ring I dreamed of with their help.

Ashcroft and Oak was always willing to work with us. We liked working with the store manager--he always knew how to answer our questions.