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Davids Bridal

Services:

Dress & Attire

Phone: 440-238-3113 
17972 Royalton Road, Strongsville, OH 44136
 
Overall Rating
3.4 out of 5.0
Quality of Service:
3.4/5.0
Responsiveness:
3.3/5.0
Professionalism:
3.3/5.0
Value for Cost:
3.9/5.0
Flexibility:
3.3/5.0
 
32 Total Reviews
 
cleveland515
Wedding: 3/7/12
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
The woman who helped me find my dress has me in out and done within 45 mins! I wanted a short dress (since i was getting married on the beach ) and within 10 mins i had 5 different dresses and number 4 was the ONE!!!! Love it!!!!
nolongermiss
Wedding: 10/15/11
3.8 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
3.0/5.0
Professionalism:
3.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.0/5.0
For a large chain, the girls here were very nice & helpful when I was picking out my bridesmaid dresses. They have a great selection of styles & colors at affordable prices. My girls loved their dresses (& the price!) & they all looked beautiful!
kmiller0903
Wedding: 9/3/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Looking for my wedding dress was a wonderful experience. I'd gone to other places besides David's Bridal, however the staffing at David's was exceptional! They were helpful and always made follow up calls to me. And I found the perfect dress for myself!
Brenda
Wedding: 8/12/11
4.8 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
5.0/5.0
Davids Bridal was the best option to purchase my dress and bridesmaids attires at. The Strongsville store is a very busy one, but all of the employees take the time to help and give you the attention you deserve as a bride and or relatives of the bride. My dress was perfect and the alterations department did a magnificent job on my dress. The bustle and length were the only alterations required but were perfect and to my liking. The value is good, but just like all brides know everything bridal has a markup. Despite that all of my items purchased at David's, dress and headpiece, were the best and complemented each other perfectly! I also had to make some returns through out the planning process and they allowed some exchanges. Great customer service throughout!
daisy1217
Wedding: 8/6/11
1.8 out of 5.0
Quality of Service:
0.5/5.0
Responsiveness:
2.0/5.0
Professionalism:
1.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
0.5/5.0
I was very disappointed with David's Bridal. It felt like they wanted you to buy and dress and get you out of the store. I picked out the dress I wanted and my bridesmaids were trying on their dresses still, the lady that was helping us told me to go to the register to pay so I can go to the alterations department. When I came back, my bridesmaids were moved to a different dressing room in the corner with no mirror and they told me that they stopped helping them find sizes and styles of the dresses. I was so aggravated. I would have returned my dress in a heartbeat and went somewhere else if I knew they only cared about getting paid and pushing me in and out of the store. NEVER AGAIN will I tell anyone to go here!!!
T
Wedding: 9/25/10
1.6 out of 5.0
Quality of Service:
1.0/5.0
Responsiveness:
1.0/5.0
Professionalism:
1.0/5.0
Value for Cost:
3.0/5.0
Flexibility:
2.0/5.0
Rude, rude, rude! The Strongsville location was horrible! I went for my very first time to try on a dress and the sales lady was just rude. I brought a list of dresses for myself and my bridesmaid's and she lost it. The dress I really wanted to try on was 4 sizes too big and she wouldn't bring one that was appropriately sized. She didn't help he try on or give helpful suggestions. I was the only person in the store and she acted like I was bothering her. I ended up buying my dress and returning becuase she ordered the wrong size and after she said they could cut the train off, when I picked it up she told me they don't do that. I purchased a new dress from the Great Northern store. The sales women at that store were wonderful. All of the bridal party bought from Great Northern without a problem.
Krystle3425
Wedding: 6/19/10
2.6 out of 5.0
Quality of Service:
2.5/5.0
Responsiveness:
3.0/5.0
Professionalism:
3.0/5.0
Value for Cost:
2.5/5.0
Flexibility:
2.0/5.0
The people at David's were AMAZING when I was picking out my dress...but getting alterations done there was a different story! It was a nightmare. When I picked out my dress I was 4 months pregnant, so I bought the dress 2 sizes too big to ensure that I would fit in it when my wedding day arrived. Well I had my first fitting with alterations done a month before my wedding. I had scheduled to do a second fitting a week before my wedding to make sure I didn't lose anymore weight because I was breast feeding. I go back a week before my wedding and they tell me they havent even started yet because they thought I wanted to do my final fitting the day before my wedding! I freaked out and asked if I could change that to get done asap! So they scheduled me in for the following wendsday. When I go there again on wednsday, they tell me that they are still not done and I'll have to come back tomorrow. They did not even have the professionalism to call me and let me know this, they let me drive all the way there and then tell me. Needless to say, the dress turned out amazing, but there was just too much hassel to be giving a bride around the day of her wedding. If I could do it all over again and get the same dress somewhere else, I would go somewhere else.
Christina
Wedding: 5/22/10
2.6 out of 5.0
Quality of Service:
2.5/5.0
Responsiveness:
2.5/5.0
Professionalism:
2.5/5.0
Value for Cost:
2.5/5.0
Flexibility:
3.0/5.0
Their customer service is horrible. I made multiple appointments that when i showed up I was not written in their book. Also the wedding dress seamstress was very rude to me because of her language barrier. She basically told me I needed a bigger dress and that my chest wasnt "va vooom" enough for her. She did not speak nice to me at all. On the brighter side I loved my wedding gown and would buy a dress from their again. However I would get it fixed someother place.
majt25
Wedding: 5/16/10
2.0 out of 5.0
Quality of Service:
1.0/5.0
Responsiveness:
2.0/5.0
Professionalism:
1.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
2.0/5.0
My dress was beautiful and very affordable, and the Clearwater, FL location was very flexible with my schedule when I needed to have it cleaned and pressed. Unfortunately, the service (at the North Canton, OH location where I originally bought the dress) was horrifying every time I walked into the store. My mother-in-law ordered her dress from that store, and they never called her to tell her it was in! They sent me an email to tell ME that it was in, but it went to an address I rarely check, and 3 weeks went by before I saw it! When I asked her if she'd gone in to pick it up, she told me that she'd never been contacted to see if it was in. My mother also had to order a dress, but it was on backorder, and they couldn't tell if it would be in by the wedding date or not. She asked if she could get a written statement saying that she would get a refund if it didn't arrive (because of their VERY strict "no refund" policy) and they refused. They said that if it didn't arrive, it was her problem and not theirs, and that she would end up paying for a dress that she might never have a chance to wear. Finally, this location had MALE sales representatives trying to get into our fitting rooms! Some women may be okay with this, but my mother and mother-in-law are the modest type, and they were absolutely mortified to have men assisting them as they tried on dresses. Very unprofessional! It doesn't matter how great the prices are; I'd never recommend David's Bridal.
Noelle
Wedding: 2/20/10
3.9 out of 5.0
Quality of Service:
3.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
3.5/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.0/5.0
My dress was beautiful and inexpensive, but the alterations staff messed up a few times before they got it right.
Jennifer98
Wedding: 10/24/09
4.4 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
4.5/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.5/5.0
I picked my dress and the girls' dresses from David's because of the price and locations. I loved my dress but took it to an independent taylor because David's is so expensive for alterations. My girls were able to pick a dress that suited their budget and body type in a color that I wanted.
LAGbecks
Wedding: 10/3/09
3.6 out of 5.0
Quality of Service:
3.5/5.0
Responsiveness:
3.0/5.0
Professionalism:
3.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
3.5/5.0
great price but customer service could be better all around. the lady we worked with was great but help on the phone was tough to get.
Meg515
Wedding: 6/20/09
1.5 out of 5.0
Quality of Service:
1.5/5.0
Responsiveness:
1.5/5.0
Professionalism:
0.5/5.0
Value for Cost:
3.0/5.0
Flexibility:
1.0/5.0
They were very very rude to myself and friends. No customer service.
Katherine
Wedding: 5/24/09
3.2 out of 5.0
Quality of Service:
2.0/5.0
Responsiveness:
2.0/5.0
Professionalism:
3.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.0/5.0
I loved my dress, but the attendants weren't very attentive and spent most of their time helping other people and left me rather to my own devices.
kboyts
Wedding: 1/27/09
4.0 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
4.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
4.0/5.0
Took awhile for my wife to find a dress but finnally found one here. Decent pricing and everything fit great.
kwitr
Wedding: 9/13/08
1.9 out of 5.0
Quality of Service:
2.5/5.0
Responsiveness:
0.5/5.0
Professionalism:
2.0/5.0
Value for Cost:
3.0/5.0
Flexibility:
1.5/5.0
they lost my bridesmaids shoes. fittings weren't correctly measured on the girls... all wrong. sold us a flower girl dress (should have been 2T) marked a 2t but was really a 3 on the inside tag... had nothing but problems.
serica14 and Nathan
Wedding: 9/13/08
4.8 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
5.0/5.0
I got my dress and bridesmaids dresses from here. I was very happy with my dress and bridesmaids' dresses. The order for the bridesmaids came in weeks before they said it would, which was a huge plus.
Happily Married and Steven
Wedding: 8/30/08
4.5 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
4.5/5.0
Professionalism:
4.5/5.0
Value for Cost:
4.0/5.0
Flexibility:
4.5/5.0
Vivian, my consultant, is amazing. She's extremely helpful.
Stephanie
Wedding: 8/2/08
4.5 out of 5.0
Quality of Service:
4.5/5.0
Responsiveness:
4.5/5.0
Professionalism:
4.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.5/5.0
I loved my dress, and it was super cheap. I also took it in the week before to get it pressed and altered and they did. I got charged a "rush" fee but that was expected. The one issue I had was that I was told my girls all had to order their dress from the same place because of a "dye lot" thing. 3 of them were from Cleveland, one lived in New York. The first three got theirs ordered quickly, but we were told they would hold off on sending the order in until they got the last order. The first 3 girls got their dresses before the last one even put her order in! Then they made her pay extra shipping because the dress "had to be ordered from the same store" because of the "dye lot"...sounds fishy to me... Oh, and if you have a not-normal-sized flower girl, make sure you order the dress at least 2 months ahead of time. My flower girl's mom had to make her outfit because she was bigger and they said they wouldn't have the outfit ready when she tried to order it 2 months before the wedding.
Jenny
Wedding: 6/21/08
4.6 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
3.0/5.0
Found My dream dress- Oleg Cassini- at half off! What else could I have asked for? Strongsville staff is excellet. I rated Flexibility lower, only because I went to another Davids for help later and did not recieve adequate answers.
 
 
Find Davids Bridal reviews from newlyweds in Cleveland that used Davids Bridal for wedding Dress & Attire services.